Frequently asked questions about KeyFolioHQ.

KeyFolioHQ is administrative property-management software for independent landlords and small rental portfolios. It is not a tenant marketplace, property-management company, tenant-screening service, or full-service accounting firm.

Depending on the plan, you can keep property and unit records, tenant and lease details, rent-payment records, expenses, repairs, contractors, receipts, reports, imports, and supported exports in one workspace.

Starter is limited to one rental property. Pro, Platinum, and eligible legacy access support multiple properties. Review the pricing page for the current plan descriptions.

No. You can record rent-payment status, dates, amounts, and balances based on information you enter. KeyFolioHQ does not receive, hold, transfer, or automatically reconcile tenant rent.

Expense records can include a property, date, amount, category, description, payee link, payment context, and supported receipt reference. You remain responsible for accuracy and for deciding the correct accounting or tax treatment.

They are P&L-style operational reports built from records entered in the workspace. Recorded net is not a determination of taxable income, taxable profit, cash in a bank account, or compliance with an accounting standard.

Supported workflows provide CSV and print/PDF exports for selected records and reports. Exports may not include every field, file, relationship, or historical state, so keep independent copies of records you must retain.

Signed-in users can import supported CSV, XLS, and XLSX data for properties, tenants, expenses, and payment records. The mapping workflow lets you review columns before creating records. Import remains an authenticated workspace tool at /import.

Repair records can connect status, priority, property or unit, contractor, costs, notes, invoices, receipts, and supported exports. KeyFolioHQ does not dispatch contractors or guarantee the work performed.

Lease files use restricted signed access. Receipt and repair-image links currently use public URLs, so do not upload sensitive or legally restricted information to those fields. Review the Privacy Policy and Terms for current details.

No. The Tax Center is a source-traceable review workspace for eligible plans. It organizes entered records and supported exports but does not prepare, file, e-file, send, or guarantee a tax return.

No. Eligible plans can prepare incomplete 1099-NEC and supported 1099-MISC drafts for review. Drafts are not filed, are not for IRS submission, omit taxpayer identification fields for completion outside the service, and require verification against current instructions and professional advice when appropriate.

No. A paid subscription begins only after you choose a plan in an available checkout, review the price and renewal disclosures, and authorize payment through Stripe. New paid-plan enrollment may be unavailable at a given time even though account creation is available.